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Posted On Jan 18 2018 by

Western Governors University Reviews

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418 Employee Reviews

I wish pay was better but is worth it to work from home (in 184 reviews)

WGU provides great benefits that facilitate an even work/life balance (in 21 reviews)

Meaningful job (helping students learn and achieve their degree) (in 18 reviews)

Hard to get promoted if you work from home (in 25 reviews)

Very political and work/life balance can be difficult (in 11 reviews)

Call center environment which is customer (student) facing (in 21 reviews)

Low pay scale compared to other universities (in 21 reviews)

Little support from upper management (in 20 reviews)

Great nonprofit

I have been working at Western Governors University full-time (Less than a year)

Great company with great people. CEO is great and IT is great.

Slow to make changes to have new advanced technology.

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Western Governors University Response

Time to make changes to benefit the University, not leadership

I have been working at Western Governors University full-time (More than 5 years)

Remote work, great colleagues, decent benefits, ability to travel to commencements

Leadership (where do I start), management (no training, no guidance, robotic, poor), terrible Key Performance Indicators (KPIs) for faculty, favoritism, lack of advancement, oppression from management and leadership, lack of transparency, poor technology, no true/poor professional development, far too many issues to make this all work. It is a shame because they have something, but poor leadership, management, and product development threaten to bring it down.

Advice to Management

How many times can it be said, listen to faculty and employees. Stop the threats, bullying, and retaliation when someone has constructive words to assist in improving the University. Many of you can see the issues, but turn a blind eye and are not advocates to true change. Make positive, working changes to ensure University true growth and advancement. Too many individuals in positions that they should not be in which also adds to the issues of the University. Stop promoting your favorites and promote individuals who have the experience, education, and know how to get the job done. It is time to let poor leadership and management go and hire a new team to develop departments and the University. Get rid of the KPIs in place. They are not true performance indicators of staff and faculty. When is a faculty member in any major university responsible for student retention? Yet, we are at WGU. Also, make changes to competency based so adult learners are held responsible for what they sign up for as students.

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Western Governors University Response

Don’t bother doing more than the minimum.

I have been working at Western Governors University full-time (More than 8 years)

Working from home is nice.

Management does not recognize extra effort. Don’t bother. Keep your head down and do the minimum. They only care about numbers. You are expendable.

Advice to Management

Promote from within once and a while. Seek feedback from those affected by a change BEFORE you make the change. Stop publishing courses that are full of errors.

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Western Governors University Response

Enrollment Counselor

I have been working at Western Governors University full-time (Less than a year)

Easy job, culture is awesome, pay is okay for the work you are doing. They don t go off of metrics like a normal call center . This job also doesn t feel like a call center at all, but that s essentially what it is. In the summer they have free food truck Friday s. The tuition discount is great!

Super tedious job, most people get burnt out really quick. A lot of people who have been there a few years are super bitter (not sure why they continue to stay), pay increases are super small. No room for growth. You have a weekly call with your manager for 30 min about nothing and then you have quality coach call for another 30 min and those are absolutely pointless.

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Western Governors University Response

Great place to work

good work-life balance and great team environment

low pay and job insecurity

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Western Governors University Response

Withdrawal Information Councilor

I have been working at Western Governors University full-time (More than 3 years)

Work from home, work with an excellent staff, great company culture and lots of opportunity for professional development.

I have no cons. I have been with WGU for 4 years and love working for this university.

Advice to Management

In my time here, I have had great managers. My advice would be to continue to focus on developing employees and providing opportunities for professional development.

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Western Governors University Response

Program Development

I worked at Western Governors University full-time (More than a year)

Working with mostly wonderful colleagues, along with remote work and the flexibility that comes with it. Pay, bonuses, and benefits are very reasonable.

The Mission of WGU and the impact it has on students is meaningful and important.

Staff morale tends to be low in many departments.

Ineffective training and onboarding (conflicting, inconsistent, or obsolete policies and procedures, tech issues, etc.)

Many managers were promoted due to favoritism and aren t necessarily skilled in management or have the range of expertise needed for managing their area.

Managers tend to promote their own ideas, ambitions, and then ignore concerns and knowledge of their staff.

Some colleagues and managers are toxic, focused on getting their way, and not very skilled at negotiating conflict, managing change, etc. These individuals often get in close with power brokers and blame others so they can be shielded from accountability.

With a few exceptions, problem solving tends to be superficial (quick fixes) and based on assumptions and presumptions, thus there is near continuous rework to fix problems and then fix the fixes.

Change is constant and not managed well. Changes in one area are often not congruent with another area, or change is not thought out well, and requires changes to the changes. Thus, change creates more conflict and confusion than is necessary, making change that much harder on staff.

Organizational structure is a bit of a hodge-podge, with no clear reasoning behind it. New positions are frequently added, old positions changed, position descriptions changed to respond to issues, ambitions, reward favorites, etc., without really looking at the impact to the overall structure and reporting lines. This often leads to overlap of roles and responsibilities, which increases ambiguity, conflict, and makes accountability difficult.

Advice to Management

Thoroughly re-evaluate current management and how managers are promoted, evaluated, and trained. In particular, install effective safeguards to protect against favoritism.

Implement 360 evaluations across the board and include an external reviewer to ensure transparency and validity of reviews

Manage change and organizational structure from a more centralized perspective and ensure consistency and integrity of communication, roles and responsibilities, etc.

Do not rely on managers interpretations of staff satisfaction data or the resulting plans. Utilize more external reviewers in the context of program/departmental evaluation to help identify problematic managers, processes, structures, individual staff, etc.





Last Updated on: January 18th, 2018 at 6:07 pm, by


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